Realizing how important excellent customer service is to the profitability to a business, the North Branch Area Chamber of Commerce is offering a half-day workshop on the subject. ìCustomer Service Excellenceî takes the best of Pike Place Fish MarketÆ, DisneyÆ, NordstromÆ, Southwest AirlinesÆ, FED EXÆ, L L BeanÆ, Stew Leonardís and many other world class customer service organizations, add 20 years of personal experience in customer service, sprinkle in over 150 books and articles, and this is the result!

This is a very participation-oriented learning experience. It is not just theory. You can start using these ideas immediately. At our workshop, you definitely get to ìpractice what we preach.î Thousands of participants have attended this workshop and rated it as outstanding.

Customer Service Excellence Half-Day Workshop will be held Friday, June 9th from 8:30 a.m. to 12:00 p.m.

at AmericInn Lodge & Suites, North Branch. The cost is $79 per person, with a $10 discount for members of any local chamber. An additional discount of $9 per person for 4 or more from the same organization.

Registration and payment due by June 1st. Registration forms available at www.NorthBranchChamber.com or by calling (651) 674-4077.